Dear customer, Thank you for shopping in AILEMIGO store~

If the product is damaged, mis-shipped, missed, or over the warranty period, or there is any dissatisfaction after you receive the product, please apply for an unconditional refund within 7 working days after receiving the package (exceeding the deadline, please forgive me) Make sure that the goods that need to be returned are unopened and intact. Forgive me that due to personal factors such as skin allergies, returns are not accepted. It is recommended to conduct a skin test before use. Except for damage, wrong delivery, missed delivery or expiration of the warranty period, the return postage for other reasons will be paid by you.After deducting the amount of the returned goods, if the total amount of the order does not meet the free shipping, the freight will be paid.Except for damage or expiry of the expiration date, MONO does not accept the return or exchange of opened or damaged beauty products。

Once AILEMIGO accepts the return, it will report to you by email on the day of receipt of the package, and process the refund at the same time. The refund will take 7-10 working days to return to the account you paid at the time.